Ordering Info

Guarantee:
All Tackeria purchases require your complete satisfaction. Should your stock order be unsatisfactory for any reason, it may be returned within 30 days for refund, credit or exchange.

Place your order on-line:
Select the items you wish to purchase, fill out the "Bill To" and, if different, "Ship To" fields. Enter your credit card information directly on our secure SSL order form and press the "Submit" button. It's as simple as that! If you have any questions you may call us toll free at 1-800-882-POLO.

Place your order by phone:
Call 1-800-882-7656 or 1-561-793-2012, our order department is open Monday - Friday, 9:00 a.m. to 6:00 p.m. and Saturday, 9:00 a.m. to 5:00 p.m. Eastern Standard Time. When ordering by phone please have item number, color, size and method of payment ready.
Fax your order:
You may select the print option for your completed order form and fax it to us. Orders are accepted by fax 561-795-0691, 24 hours a day.
Payment Methods:
We accept VISA, MasterCard, Discover and American Express cards. If you are mailing your payment, we accept checks, bank drafts, money orders or cashier's checks. Please do not send currency. Foreign orders must be paid in U.S. funds.

Prices:
All Tackeria merchandise is priced to offer you the finest quality at the lowest possible prices. We reserve the right to change prices without notice. Shipping charges will be determined after placing your order.

Gift Certificates:
Send us the name of your favorite Polo enthusiast and we will send them a Tackeria Catalog and Gift Certificate in the amount you request. You can charge it to your MasterCard, VISA, American Express or Discover card. Please include phone number of recipient.
Delivery:
United Parcel Service and Federal Express do not deliver to post office boxes. Be sure to provide a street address to insure prompt delivery. Expect delivery in 10-14 days after we receive your order. Personalized and freight shipped items require additional time.
Rush Deliveries:
Shipment by air is available through United Parcel Service or Federal Express. Orders must be received before 2:00 p.m. Eastern Standard Time.
Refunds & Exchanges:
Please use the following guidelines for returning your merchandise:

  1. Use a good carton with shipping tape.
  2. Include one copy of your original invoice plus a letter telling us why you are returning your purchase. Please specify refund or exchange arrangements. The Tackeria cannot be held responsible for returns sent in without correspondence. Please make sure you include your name and daytime phone number.
  3. If defective merchandise is being returned, PLEASE make sure item is cleaned before shipping.
  4. If shipping via U.S. mail or United Parcel Service, please address your package to:

      The Tackeria
      13501 South Shore Blvd.
      Suite 107
      Wellington, FL 33414

    Ship only insured and prepaid. We will make every effort to expedite your exchange promptly.

  5. No shipping charges on outgoing exchange orders.

Substitutions & Backorders:
The Tackeria makes every effort to maintain the most complete and comprehensive stock of horsemen's merchandise in the nation. Occasionally, however, our stock of an item with unusually high demand or an item ordered in a specific size, style, color, etc. may become depleted.

We will automatically backorder any item for a maximum of 90 days. Of course, you may cancel a backorder at any time.

Any claims for damaged or missing items should be promptly filed by you with the delivering carrier. The carrier is responsible for merchandise damaged in shipping.
Personalized Items:
Custom ordered or personalized merchandise is non-returnable. Be certain of size, spelling, color, etc. before placing order. Phone orders are not accepted for personalized items.
Foreign shipment:
The Tackeria ships merchandise worldwide. Foreign orders must be paid in American Dollars.

These shipping charges do not include duties or taxes that are applied to international deliveries by each country and will be collected from the recipient at the time of delivery.
Retail Store:
Please visit our new retail store when you are in the West Palm Beach area. Our new expanded 10,000 square ft. equestrian superstore is located at 13501 South Shore Blvd. in the Saddle Club Shops. It is at the corner of Pierson Rd. and South Shore Blvd. (561) 793-2012.

Our store in the Wellington Marketplace is located at 13889 Wellington Trace. (561) 793-6422. Thank you for your continued patronage and we look forward to seeing you in the future.

 
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